FAQs about Orders and Deliveries and the COVID-19 virus

Q： Can I place an order? Will VIVOHOME deliver the package?

A:Yes,All products are shipped from the United States, so shipping time is minimally affected by the epidemic. 

Q: What's the status of my order and delivery? 

A:We will send the tracking number to your mailbox as soon as the product is shipped. You can click the link below, enter the tracking number, and check the logistics status of your order.

Query logistics link:https://www.17track.net/en

Q:Can I still make returns?

A:If you need to return the goods, please contact our email:official@vivohome.com

Q:Is it safe to receive orders?

A:For guidance on Coronavirus, please refer to the World Health Organization website.